Welcome to Pure Surface Care! Enjoy a special offer of 20% off for all new clients. Use code ‘newclient20’ to redeem your discount.

Frequently Asked Questions

What types of services does Pure Surface Care offer?

At Pure Surface Care, we specialize in various deep cleaning services to keep your space looking and feeling fresh. Our expert deep cleaning services include:

How do I book an appointment?

We offer convenient online booking and instant real-time quotes, making it easy for you to schedule our services at your convenience. You can also call and speak with us at 732-592-9000

What is the Satisfaction Guarantee for Pure Surface Care services?

We prioritize your happiness, and if any aspect of our cleaning service doesn’t meet your expectations within 14 days, we’ll gladly return to address the specific areas we initially cleaned.

The following conditions apply:

  • Our 14-day guarantee applies only to the cleaning services we provided
  • We will re-clean the area in question, not the entire space
  • Any new soil, stains, or spots are not covered under this guarantee
  • Normal wear and tear on carpets, upholstery, or other surfaces are not included

Rest assured; we are dedicated to delivering top-quality service while keeping your best interests at heart.

Do you offer services near me?

We offer services in Monmouth County and parts of Ocean County. We also can travel outside our service area for large commercial or residential jobs.

How can I prepare for my cleaning appointment?

Please follow these simple preparation steps before our team arrives to ensure a smooth and efficient cleaning process. Your cooperation helps us provide exceptional service while keeping customer satisfaction in mind:

  • Clear the space to be cleaned: Remove clutter, fragile items, small items, toys, decorations, or breakables to create a clutter-free workspace.
  • Pre-vacuum the surface: If possible, vacuum the area to be cleaned before our arrival.
  • Secure pets: Keep pets in a separate room or area during cleaning to ensure their safety and ours.
  • Prioritize safety: Avoid entering areas during cleaning to prevent slip-and-fall accidents and maintain a safe distance from hoses and other equipment.
  • Adult presence required: Please ensure an adult is present to meet our team at the scheduled appointment time

Following these steps, you help us provide a thorough and efficient cleaning service tailored to your needs while maintaining a friendly and safe environment.

What is your cancellation policy?

At Pure Surface Care, we understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 48 hours before the scheduled service time; this allows us to adjust our schedule and offer the time slot to another client.

Cancellations made less than 48 hours before the appointment may be subject to a cancellation fee, which is typically a percentage of the total service cost.

If you reschedule your appointment, we will do our best to accommodate your new preferred date and time, subject to availability.

We value your time and appreciate your understanding of our cancellation policy.

Are the cleaning products used by Pure Surface Care safe?

Yes, we provide safe products for your peace of mind, ensuring a clean and comfortable environment in your home and workplace.

Do you provide deep cleaning services for both residential and commercial clients?

Yes, our professional cleaning services cater to the needs of both residential and commercial clients, ensuring a reliable, high-quality, and versatile solution for all your surface cleaning needs.

Does Pure Surface Care move furniture?

We can assist with moving light furniture items such as chairs or side tables for your convenience. However, we do not move large or heavy pieces like beds, entertainment centers, heavy appliances, or electronics.